Terms & Conditions

Booking and arriving

Booking

• Pre-registration is recommended. Sign up online to be sure of a spot. Walk-ins are welcome if the class has space.
• Online booking opens 5 days before class. Members on a 3-month commitment can book 7 days ahead. Members on a 12-month commitment can book 14 days ahead.
• Online booking closes 30 minutes before class. Spots are first come, first served.
• Keep your billing information up to date. A valid card on file is required to keep online booking.
• If a class is full, join the waitlist and keep checking. Cancellations happen.
• Check the schedule an hour before class. We may cancel a class in an emergency. We will give you as much notice as we can.

Arriving and checking in

• Arrive 10 minutes before class.
• Check in with a Guest Service Representative or the teacher at the desk. A self check-in iPad is also available.

If we change or cancel a class

We aim to run every class on time and as advertised. Classes and teachers can change or be cancelled without notice. If we change or cancel a class, we will refund or credit the class.

Cancelling, late cancels and no-shows

A late cancel is a cancellation within 2 hours of class start. A no-show is a booking you do not attend and do not cancel.

Fees are charged automatically to the card on file.

If you miss a class for a good reason

If a medical or family emergency, extreme weather, or a problem with our booking system made you late-cancel or miss class, contact us. We may remove the fee or return the class to you. We decide case by case.

Waitlist

• If a class is full, you can join the waitlist.
• If a spot opens at least 4 hours before class starts, you are added to the class automatically. We email or text you when this happens.
• You can then cancel without penalty until 2 hours before class.
• If a spot opens less than 4 hours before class, you are not added automatically.

Workshops and registered classes

• Cancel 48 hours or more before the start for a refund or a credit toward another workshop.
• Cancel less than 48 hours before the start and you get a money credit on your account. You can use it for another workshop or a purchase at the studio. It is not a refund.

Age requirements

• Children under 14 can attend non-heated classes only with a guardian over 18. The guardian must stay for the whole class.
• Hot classes are for ages 14 and up. We make no exceptions, for safety reasons.
• Ages 14 to 17 need a parent or guardian to sign our consent form before their first class. At 18 you make your own choices.

Memberships

Commitment terms

• No commitment. Billed monthly until you cancel.
• 3-month commitment. At least 3 months.
• 12-month commitment. At least 12 monthly payments.

When a commitment ends. Your membership does not change automatically. It keeps renewing monthly until you cancel or ask to change it. You can renew a 3-month or 12-month commitment at the rates that apply at that time. If you move to month to month, the current month-to-month rate applies, so your price may change.

Memberships continue to renew until cancelled. Booking windows, pauses and some benefits depend on your commitment. See Pricing for the current list.

Cancelling

• To cancel, send a written request through our membership support page.
• We need 30 days’ written notice. Your membership stays active and billable for 30 days from the date we confirm your request.
• If you cancel before a 3-month or 12-month commitment ends, an early cancellation fee applies. It is 50% of the months left on your term.
• If you come back later, you pay the rate that applies at that time.
• All account debts must be settled before a cancellation is final. This includes late-cancel and no-show charges.

Pauses

• 12-month memberships include two pauses a year. 3-month memberships include one pause a year. Month-to-month memberships do not include pauses.
• A pause can last up to 3 months. Billing is suspended during the pause.
• Ask at least 7 days before your next billing date, on our membership support page.

Guest passes

12-month memberships include one guest pass a month. Unused guest passes do not roll over to the next month.

Payments and sharing

• You are responsible for having enough funds to cover each monthly payment.
• If a payment is declined, we retry it 3 times. If all 3 retries fail, we cancel your membership.
• If your card expires, update it in the Yogalife app or on our website. You can also call or visit the studio.
• Memberships cannot be shared. If we find a membership being shared, the person is denied entry and the membership is cancelled.

Passes and refunds

• We do not offer refunds on single passes, class passes, sale items or memberships. The one exception is a single class you cancel more than 2 hours before it starts, which is refunded.
• We do not offer extensions on single passes, class passes, sale items or memberships.
• Our standard class packs and session passes cannot be shared. We sometimes offer specific passes that can be shared. Those say so when you buy them.

Gift cards

• Gift cards cannot be redeemed for cash.
• We are not responsible if a gift card is lost, stolen, destroyed or used without your permission.
• We are not responsible if you cannot use our services because of something beyond our reasonable control, such as extreme weather.

Discounts

These groups get 15% off a membership. Email memberships@yogalifestudios.ca with proof to get a discount code.

• Students with a valid student ID
• Seniors 65 and over
• First responders
• Healthcare workers
• Indigenous peoples
• School teachers with valid ID

Certified yoga teachers get 10% off memberships or class packs. Email memberships@yogalifestudios.ca with proof of certification or a teaching schedule.

Payment

Bookings, memberships and purchases are processed through Momence, our booking platform. Card payments are handled by Stripe, a payment processor. Yogalife does not see or store your full card number.

When you pay, you also agree to the payment terms of Momence and Stripe. Stripe’s privacy policy is at stripe.com/privacy. Momence’s terms and privacy policy are at Momence website terms and Momence privacy notice.

You are responsible for any fees your bank charges, such as foreign transaction or overdraft fees. Those fees are governed by your agreement with your bank.

In the studio

Change rooms and showers

• Showers are available. Please keep your shower under 15 minutes out of respect for our teachers’ time after practice.

Mats and props

• Mat and prop rentals are available. You can also buy a mat or props from the shop.
• Earth Water is $2.50 if you forget your water bottle.

Practice room and shared spaces

• Follow the instructor’s guidance.
• Cell phones are not allowed in the studio. Turn off notifications, sounds and screen brightness on fitness trackers and smartwatches.
• Please use quiet voices in the hallways and lounge.
• Please do not wear perfume, cologne or scent sprays in the studios. They can trigger allergic reactions.
• Please be kind and patient with each other.

Your belongings and lost and found

• Lockers are available for valuables. Bring your own lock, or ask the front desk if one is available to borrow.
• Yogalife is not responsible for the safekeeping of your belongings, or for lost, stolen or damaged items.
• Email the studio about items you left behind. We usually keep lost-and-found items for two weeks, then donate them.

Your health and our right to refuse entry

We may refuse entry to our premises or classes for any reasonable cause. This includes misconduct, intoxication, medical grounds, or not following these terms.

Smart glasses and recording devices

Change rooms, washrooms and showers

1. Smart glasses are not allowed in these areas. Put them in your bag or a locker before you go in.
2. This applies whether the glasses are on, off, or in power-saving mode. Nobody can tell by looking, so we do not rely on it.
3. Phones can come in, but not for photos, video, or audio or video calls where others can be seen or heard.

Everywhere else in the studio

1. Do not photograph, record or livestream another person without their clear consent.
2. Ask before recording starts, and ask everyone who could be in frame or heard. Silence is not consent.
3. Anyone can say no or change their mind at any time. Recording stops right away and any footage of that person is deleted.
4. If you are wearing smart glasses in the lobby or practice room, photo, video, audio and streaming must be off unless everyone who could be in frame or heard has clearly agreed, as described above.

During classes

1. No recording of classes without approval from studio management and the teacher.
2. Consent from a few people is not enough. People in class are often lying down, adjusting clothing or in vulnerable positions.

Sharing

Do not post or share photos or footage of other people without their consent.

Accessibility

If you need a camera-enabled device for a medical or accessibility reason, talk to a manager before your visit. We will work out a reasonable arrangement with you.

If this policy is not followed

1. Staff will ask you to put the device away or stop recording.
2. If you refuse, you may be asked to leave.
3. Repeated or serious breaches can lead to suspension or cancellation of your membership.
4. Staff will never take, touch or search your device or belongings.

Concerns

If you think you were recorded without your consent, tell a staff member or email coordinator@yogalifestudios.ca. Address your message to Theresa or Caren. We will document it and reply within 72 hours.

Website and changes to these terms

Unless otherwise noted, Yogalife owns the copyright to the material on this website. Trademarks used on this website belong to their owners.

All content on the website (text, software, images, graphics, logos, photographs and other intellectual property) is owned by, controlled by or licensed to Yogalife. You may view it for your own non-commercial use. Any other use needs our written consent.

We can update, change or replace any part of these terms at any time. Please check this page now and then for changes.