MEMBERSHIP SUPPORT

reinstate your membership

If your membership is currently paused, send us a message to reinstate your pass.

just need to take some time off? 

We get it. Life can get unavoidably busy from time to time. If you’re about to set off on a lengthy vacation, or you just need a break, check with our membership team to see how a suspension might work best for you and your account before you cancel.

check in with us before you cancel.

If you feel like you’re not getting the best value for how often you come to class, we’re always open to chatting about your pass/membership options and can help you make a shift if it will better serve your schedule and help you achieve your goals.

Use the form below to submit a request for your membership. All Cancellation requests must be submitted through this online form.

Note that we require at least 14 days advanced notice to review and process requests. Requests received less than 14 days in advance will be processed as soon as possible but without guarantee of matching your requested cancellation date or preventing a scheduled monthly membership billing.

Once your request is reviewed, you will be contacted by our Guest Experience Advisor to confirm the details of your cancellation.